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Frequently Asked Questions
Frequently asked questions
General
A little candle care goes a long way!Before each burn, trim your wick to the length recommended on your candle's care label. Place your candle on a stable, heat-resistant surface away from drafts, children, pets, and anything flammable.Never leave a burning candle unattended, and always follow the recommended burn time and safety instructions.
Because our candles are handmade, purchases are generally final sale. We don't ordinarily accept returns for changes of mind or fragrance preferences.If your candle arrives damaged, defective, or incorrect, please contact us so we can help make things right.For more details, please review our Returns & Refunds Policy.
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