Shipping & Delivery Policy
Coco's Cottage Candles
Effective Date: 10/01/2026
We know how exciting it is to have a new candle on the way! At Coco's Cottage Candles, we want your order to arrive safely and in great condition.
Here's what you can expect when ordering from our online shop.
Where We Ship
Coco's Cottage Candles ships to eligible addresses within the continental United States.
International shipping is not currently offered.
Order Processing
Our candles are handmade, and we take care when preparing each order for shipment.
Our standard order processing time is:
7-10 business days
Business days exclude weekends and federal holidays.
Processing times may vary during busy seasons, holidays, or periods of high order volume.
Any product-specific processing or preorder timelines will be disclosed before purchase.
Shipping Rates
Shipping charges are calculated at checkout.
Applicable shipping charges will be displayed before an order is completed.
Shipping Carriers and Delivery Times
Orders are shipped using UPS/USPS/FedEx.
Estimated delivery times depend on the selected shipping service and destination.
Please note that order processing time and shipping transit time are separate.
Carrier delivery estimates are not guaranteed unless expressly stated.
Shipping Delays
If we determine that we cannot ship your order within the timeframe promised at purchase, we will contact you with the information and options required by applicable law, including the opportunity to cancel and receive a refund when required.
Weather, carrier disruptions, and other unexpected circumstances may affect delivery.
Warm Weather Shipping
Candles may be sensitive to prolonged exposure to high temperatures.
We take reasonable care when packaging orders, but customers should avoid leaving delivered candles outdoors, in direct sunlight, or in hot vehicles.
Incorrect Shipping Information
Please double-check your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible at [INSERT BUSINESS EMAIL].
We will do our best to help before shipment. Address corrections and reshipments will be handled based on the circumstances and applicable law.
Damaged or Missing Packages
If your order arrives damaged, please contact us as soon as possible.
When possible, include:
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Your order number.
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A description of the issue.
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Photographs of the damaged product and packaging.
We may use this information to investigate the issue and arrange an appropriate resolution.
If your package is missing or marked delivered but cannot be located, please contact us so we can review the shipment details and assist with the next steps.
Questions About Shipping?
We're happy to help.
Coco's Cottage Candles
Returns & Refunds Policy
Coco's Cottage Candles
Effective Date: 10/01/2026
At Coco's Cottage Candles, each handmade candle is prepared with care, and we hope you love every fragrance you bring into your home.
Because our products are handcrafted, we have a generally final-sale policy. However, we understand that occasionally something may go wrong, and we're here to help when it does.
All Sales Are Generally Final
We do not ordinarily accept returns or exchanges for:
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Changes of mind after purchase.
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Personal fragrance preferences.
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Products that have been burned or used, unless defective.
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Minor variations consistent with the handmade nature of our products.
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Products purchased in error, except where cancellation or another remedy is required by law.
Please review product descriptions carefully before purchasing.
Damaged, Defective, or Incorrect Orders
If your order arrives broken, damaged, defective, or different from what you ordered, please contact us promptly at cocoscottagecandles@gmail.com
When contacting us, please include:
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Your name and order number.
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A brief explanation of the issue.
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Photographs of the product and packaging, if available.
For faster assistance, we encourage customers to report shipping damage within 48 hours of delivery.
This reporting request does not limit any rights or remedies available under applicable law.
We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests are reviewed based on the order's status and applicable legal requirements.
Once an order has shipped, cancellation may no longer be possible, except where required by law.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
The time it takes for a refund to appear may depend on the payment provider and financial institution.
Refunds required by law will be issued within the applicable legal timeframe.
Custom and Personalized Orders
If offered, custom or personalized products will generally be final sale, except where they arrive damaged, defective, incorrect, or where applicable law requires another remedy.
Any additional custom-order terms will be disclosed before purchase.
Gifts
If you received a Coco's Cottage Candles product as a gift and discover an issue with it, please contact us with any available order information.
We'll review the circumstances and help determine the appropriate next steps.
Contact Us
Questions or concerns about your order?
Please reach out. We want every customer to feel confident shopping with our small business.
Coco's Cottage Candles